Terms & conditions

Terms and conditions

We hope you find it easy to navigate on the site. If you encounter any problems or need info, don’t hesitate to email us.

All products that are handmade may vary slightly in appearance.

Naturally dyed colors may also slightly vary from the colors shown as it is very difficult to reproduce the exact same color with this type of dyeing process.

Note that the colors shown are as closed as they can be from the real colors but there can be variations from one monitor to another.

Payment

We accept payment by PayPal and direct Bank transfer.

Payment by Paypal: you don’t have to be a member of PayPal to use it and you will be given the choice to use your credit card as well. If you have a PayPal account not associated with a credit card, the payment can still be processed with an e-cheque, which may take several days while the funds are transferred from your bank account, and thus delay the processing of your order. If you would prefer to make a bank transfer, please email us and we will send you the conditions and further information.

Direct Bank Transfer: you can make your payment directly into our bank account. Please use your Order ID as the payment reference and SEND THE RECEIPT BY EMAIL to helene@helenemagnusson.com Your order won’t be shipped until the funds have cleared in our account.

Knitting patterns

Knitting patterns come as downloadable PDF files so you can get started immediately. We don´t send paper copy. Once your payment is complete, you will receive an email with a link to download the pattern. The link will expire after 5 attempts. We provide free support with all the knitting patterns on the website. If you have any problems or any question about knitting a pattern, or if you find a mistake, please contact us. All the patterns (the free ones as well) are protected by copyright law. They are for personal, non-profit use only. Please respect it.

Knitting kits

Knitting kits include the yarn. They don’t include the needles and notions. Pattern is usually not included in the kit and should be purchased separately. This allows you to purchase several kits if you wish without having to pay again for the pattern each time.

Ordering and shipping

To place an order, click on the Buy button. A window opens. There you can change the quantity and enter any discount code. To calculate the shipping cost, enter the country of shipping and the zip code: shipping costs will be calculated according to the total weight of your order.

We normally use the Icelandic post, Posturinn 1st class. Orders are usually sent within a few days. It usually takes 4-5 to working days to up to 2 weeks dispatch orders to Europe and 1 week up to 3 weeks to the rest of the world. If there is an unexpected delay, you will be informed.

In addition to shipping costs are also packaging and handling. Please note that any duties and taxes charged at customs when sending overseas, are the buyers responsibility to pay.

Although Iceland is not a member of the EEC, it is part of the European Economic Zone and EFTA (European Fair Trade Association) and has enacted 80% of the EEC directives.

Returns policy

We hope that you are happy with what you receive. If you are not, please contact us as soon as possible for a refund or an exchange. Unfortunately, we cannot refund the postage and you will have to pay for the return postage yourself. If your order is damaged, please do not accept the package and contact us immediately. Alternatively, take a picture of the damaged packaging and send it to us so we can see what went wrong. Thank you!

This policy doesn’t apply to downloadable PDFs that can’t be returned and are not refundable.

Privacy

We will never pass any of your details on to any third party. We may send you some news now and again. Also is something really huge happens, you will be the first to know!

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